Customer Support and Training Representative

The customer support and training representative will be responsible for the implementation of technology products purchased by our customers. The tasks include assisting the sales force with technical presentations, product introduction and training for end users and supporting our customers who may have questions and problems. The main focus of the position will be implementation after the point of sale. The CSTR will also coordinate, host and perform training in both a formal classroom and field environment. This is a support position and requires the ability to explain technology clearly and concisely while tailoring the conversation for the audience.

The successful candidate will be computer literate with an emphasis in Microsoft Excel, Outlook and Word programs. This team player will have strong time management, interpersonal, verbal and written communication skills. This individual will have the ability to work under pressure, be persistent and have a sense of urgency to the work performed. Post-secondary education in survey, civil engineering or a relevant discipline is required. Previous civil construction, survey, Trimble technology, GPS and Robotic total station experience will be considered assets.

Successful external candidates shall be subject to a criminal records check.

Responsibilities:

This individual will be responsible for providing hands on support and training for the heavy and highway construction services portfolio.

  • Training and supporting customers.
  • Provide phone, email and/or on-site support.
  • Assist in data preparation and evaluation.
  • Assist in the installation, measure up and training of grade control systems.

Technology Sales & Service Representative

The SITECH Technology Sales & Service Representative is responsible for achieving sales growth, profitability and account penetration within an assigned territory by effectively selling construction technology products such as Trimble grade and machine control systems. The technology sales rep is an outside sales position, personally contacting & securing new customers. The assigned customer base includes both strategic customers such as large construction contractors and smaller scale construction customers. Duties include achieving monthly, quarterly and annual sales targets and growing SITECH Technology market share in Western Canada.

Preferred experience in the use of Trimble products and/or a minimum of five years’ experience in the construction industry, sales or related industries. The ideal candidate will have field sales experience, possess a degree in technical and/or civil engineering, surveying, or a related business field.

Successful external candidates shall be subject to a criminal records check.

Specific Skills:

  • Strong sales aptitude
  • Executes sales plans focusing on territory and product line
  • Plans sales activities daily, weekly and monthly
  • Collects and processes sales leads
  • Performs sales utilizing the consultative sales process
  • Performs key account management to maximize the company’s success in building strong relationships
  • Works hard to guarantee high current customer retention
  • Strong team member; shares information about successes and failures with fellow employees to help achieve objectives
  • Willingness to take disciplined risks
  • Able to set priorities appropriate for short and long-term objectives
  • Possesses integrity and good character
  • Maintains sense of urgency; appropriate impatience
  • Ability to modify behavior/approach in different situations
  • Willingness to learn from and listen to others
  • Keeps up to date with market trends and new developments utilizing information for business improvement
  • Ability to make strategic decisions
  • Strong motivational, innovative, and interpersonal skills
  • Analytical expertise in understanding complex issues and their consequences

Responsibilities:

  • Maintains strong customer relations and satisfaction; proactively and diligently works to ensure customer problems are resolved quickly
  • Works diligently to achieve company objectives and goals
  • Monitors and reports strengths, weaknesses, opportunities and threats in the market, specifically with competitors
  • Delivers regular and accurate sales forecasts to the Sales Manager
  • Collects information that aids in the development and improvement of products and services offerings
  • Managing expense budgets on a monthly/quarterly/annual basis
  • Dedicated to improving results

If you are a high energy, self-motivated individual who thrives in a team-oriented environment, customer service focused environment who works well under pressure and possess strong leadership skills, please submit your resume in confidence to:

SITECH Western Canada Solutions Ltd.
Edmonton Head Office
10627 172 St NW
Edmonton, AB
T5S 1P1
support@sitech-wc.ca